Abstract :

Conflict Is A Natural Outcome In Any Workplace Due To Differences In Personalities, Goals, Values, And Work Ethics. In A Large And Dynamic Organization Like HCL Technologies, Where Thousands Of Employees Interact Across Multiple Departments And Teams, The Likelihood Of Workplace Conflict Increases. This Project Explores The Critical Role Of Human Resource (HR) Management In Conflict Identification, Mediation, Resolution, And Prevention, With Special Reference To HCL. The Main Objective Of The Study Is To Understand How HR Professionals At HCL Handle Various Types Of Conflicts, Including Interpersonal Conflicts, Team Disagreements, Performance-related Issues, And Policy-related Disputes. The Study Focuses On The Methods Used By The HR Department To Detect Early Signs Of Conflict, Facilitate Communication Among Conflicting Parties, And Apply Structured Resolution Techniques. Furthermore, It Evaluates The Effectiveness Of HR Policies, Training Programs, Grievance Redressal Mechanisms, And Mediation Practices In Conflict Management. The Research Methodology Adopted Includes A Combination Of Primary And Secondary Data Collection. A Structured Questionnaire Was Distributed Among 100 Employees Across Different Departments At HCL. Interviews With HR Managers Were Also Conducted To Gain Deeper Insights Into Conflict Resolution Strategies. The Data Was Analyzed Using Percentage Analysis And Graphical Interpretation To Draw Conclusions.

Published:

25-6-2025

Issue:

Vol. 25 No. 6 (2025)

Page Nos:

861-873

Section:

Articles

License:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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