Abstract :

In Todays Highly Competitive Business Environment, Organizations Must Continuously Enhance Employee Competencies To Achieve Sustainable Growth And Maintain Operational Excellence. Competency Gap Analysis Serves As A Strategic Human Resource Management Tool That Helps Organizations Identify Discrepancies Between The Competencies Possessed By Employees And Those Required To Perform Their Roles Effectively. This Study Examines The Competency Gaps Among Employees In Heritage, A Leading Organization Operating In The Retail And Dairy Sector. The Research Aims To Assess Existing Employee Competencies, Identify Skill Deficiencies, And Evaluate The Impact Of Competency Gaps On Organizational Performance And Employee Productivity. The Study Adopts A Descriptive Research Design And Utilizes Both Primary And Secondary Data Sources. Primary Data Were Collected Through Structured Questionnaires Administered To Employees Across Various Departments, While Secondary Data Were Obtained From Organizational Reports, Journals, Books, And Online Resources. The Collected Data Were Analyzed Using Percentage Analysis, Mean Scores, And Graphical Representations To Identify Critical Competency Deficiencies And Training Requirements. The Findings Reveal That While Employees Demonstrate Adequate Technical Knowledge And Job-specific Skills, Notable Gaps Exist In Communication Skills, Leadership Abilities, Digital Competencies, Problem-solving Capabilities, And Adaptability To Changing Organizational Demands. These Competency Gaps Influence Employee Performance, Operational Efficiency, And Career Progression Opportunities. The Study Further Highlights The Importance Of Targeted Training And Development Initiatives, Continuous Performance Evaluation, And Competency-based Workforce Planning To Bridge These Gaps Effectively. The Research Concludes That A Systematic Competency Gap Analysis Enables Heritage To Enhance Employee Capabilities, Improve Productivity, Strengthen Organizational Competitiveness, And Align Workforce Competencies With Strategic Business Objectives. The Recommendations Offered In This Study Can Assist Management In Designing Effective Training Programs And Developing A Competency-driven Organizational Culture.

Published:

24-8-2017

Issue:

Vol. 17 No. 8 (2017)

Page Nos:

11-18

Section:

Articles

License:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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