Abstract :

This Project Introduces A Helpdesk System Powered By AI And Built Around A Chatbot, Tailored For Government Employees And Departments. The System Boosts Administrative Efficiency By Offering Immediate Answers To Employee Questions, Cutting Down On Manual Tasks, And Making Government Information More Accessible. It Provides Convenience, Accuracy, And Smart Decision-making Using Artificial Intelligence And Natural Language Processing ( NLP). The Chatbot Interprets User Inquiries In Natural Language And Delivers Pertinent Information On Government Services, Departmental Workflows, Leave Regulations, Payroll, Employee Benefits, Official Paperwork, Grievance Resolution, And Other Administrative Matters. It Is Accessible 24/7, Allowing Employees To Get Help At Any Time Without Needing Human Support Staff. Conventional Government Helpdesk Systems Depend On Manual Assistance Via Phone, Email, Or In-person Visits, Processes That Typically Take A Long Time, Are Susceptible To Delays, And Demand Considerable Human Resources. These Systems Also Have Difficulty Managing Several Queries At Once And Can Deliver Inconsistent Answers. There Is A Need For A Smart, Dependable, And Affordable Chatbot-driven Helpdesk System Capable Of Accurately Interpreting Employee Inquiries, Providing Immediate And Uniform Responses, Easing Administrative Tasks, And Enhancing Communication Among Government Employees And Departments. It Quickly Processes User Requests And Provides Relevant, Accurate, And Easy-tounderstand Responses.

Published:

29-7-2026

Issue:

Vol. 26 No. 7 (2026)

Page Nos:

1371-1376

Section:

Articles

License:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

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